Our Promise Strategy Document (PDF download)
Our Promise Brochure (PDF download)
Stories abound in our lives and our homes, in our communities and our workplaces, in our hospitals and clinics. They are stories of joy and pain, acceptance and anxiety, courage and uncertainty. They are the stories of our human journey.
The nature of this journey - fulfilling or fear-filled - is up to each of us. Our life is what we make of it. That is our right - and our responsibility.Capital Health believes optimal health is essential to our ability to exercise fully this right and responsibility. In health - in optimal physical, emotional, mental and spiritual health - we have a grand capacity to be all that we can be, as individuals and as a society. We can, in health, develop the strong relationships necessary for a journey filled with confidence, generosity and shared joy.Capital Health acknowledges and accepts as privilege the vital role it has in making gentle our human journey. In this, we dedicate ourselves.We will shift our perspective as providers of patient care exclusively treating illness and injury. We will embrace a new role as learners committed to creating the conditions for the behavioural changes necessary - in us and in our citizenry - to achieve optimal health.In so doing, we will become a world-leading haven for health, healing and learning.
This is Our Promise to you.
January 9th, 2008 at 11:30 pm
Dear Mrs. Power,
I have read and reread the promise that is posted on this site.I try to have a positive outlook and I appreciate the need for attitude change, but it is very hard to cultivate this attitude when working in the trenches.
I am a nurse who works in CCU and 6.1 IMCU and is very disheartening not to have any equipment with which to work.
We have patients coming from the OR and Cath Lab and we do not have a blanket warmers in either department .In fact we don’t even have any real blankets,only flannelette sheets.
I know that they are expensive but we are a hospital and I find it embarrassing when our patients complain that they are available in most other hospitals.
The other thing I find frustrating is the policies are made ,such as the CCU is now going to be cooling arrest patients, but once again we have none of the equipment.This procedure requires a cooling blanket, a BIS monitor and a train of four machine of which we have none.
If you could help us it would certainly change that staff of CCU’s attitude to a more positive one.
thank you
Winnie Fitzgerald
December 16th, 2008 at 3:48 pm
Winnie, I totally agree with you, I have spent 3 months in hospital and have observed a lot. Equipment is not the only problem. I am currently waiting to hear back from Mrs. Powers on issues that have occured. Once I have gotten a response I would be very interested in sharing the issue/outcome on this site…..hmmmm….it remains to be seen how Mrs. Powers will feel.
July 3rd, 2009 at 9:45 am
I would like to have a copy of our promise mission statement, we are making orientation manuals in our dept and thought it would be a great addition to the manuals. I tried printing a copy from the intranet but the reading quality was bad. Does anyone have a paper copy.
Debbie Hines
473-5247
July 28th, 2009 at 12:44 pm
Praise for your “PROMISE”? I have worked in CDHA for the past 30 years - twenty years consecutively. During this past year, I have never seen staff treated so horribly by management. Your “PROMISE” should begin with treating your “little people” better - with respect and dignity that has been earned with years of dedication. Do you not understand that achieving any degree of excellence in our health care system begins with how staff is treated by Managers and Directors? When you treat people like dirt all you end up with is an empty hole! Employees that are treated in a disrespectful or deceitful manner cannot possibly be expected to provide happy and respectful care to others. Have you ever heard the term “pay it forward”? It isn’t referring to dollars and cents, it refers to respect, honesty and kindness. I don’t believe in the “PROMISE” for a lot of reasons. It has taken many years to destroy my trust and admiration of this organization. Many staff like myself now consider employment at CDHA as simply a pay cheque - I no longer take pride in working here - it simply pays the bills. I now have just as much loyalty to CDHA as it does to me - none. Now “PROMISE” to make some changes that won’t cost anything! Talk to the people that actually run this institution Mrs. Powers, it’s free.
January 2nd, 2010 at 1:01 am
daisy
thank you for expressing the thoughts of many of us in capital health
as a nurse for over 30 years I cringe when I hear patients refered to as declassified –it is so demeaning to the patient and the staff who look after them
In all the talks -patient and bedside staff are almost an after thought — we are top heavy with management who all need to justify their jobs by having endless meetings telling the bedside workers how to look after their patients
Nursing is my job not my life but when I am at work I work hard to care for my patients and to help my co-workers
Management have become THEM –not part of the team –not some one to count on and not some one who cares about the patient
the only promise I need is to be treated with respect and to respect my patient as a person who needs me at the bedside